Facts and FAQs

From the National Institutes of Health:

Hearing loss is the third most chronic disorder in the U.S. population.

Hearing loss affects 28 million Americans compared to 14 million who suffer from vision loss.

The likelihood of hearing loss increases with age.

What causes hearing loss?

Hearing loss has many sources. Loud noises and noise exposure are the biggest cause of hearing loss. Presbycusis and aging contribute to the deterioration of hearing as we age. Chronic ear infections, otosclerosis (hardening of the bones), genetics, and exposure to toxic drugs may play a role in hearing loss.

What kinds of hearing loss are there?

There are two types of hearing loss: conductive and sensorineural. A conductive loss is usually a problem in the outer or middle ear. It requires medical intervention and is generally very treatable. A sensorineural loss is a problem of nerve function in the inner ear. Ninety percent of hearing loss is sensorineural and the majority of that is treated with hearing aids.

How often should a person have their hearing checked?

One should have their hearing checked by an Ear Physician or Audiologist at any time there is a concern. Otherwise, for ages 5 - 18, most school districts have responsibility for hearing screening at least every two years. For ages 20 - 40, in the absence of specific problems, one should test their hearing at least once per decade. As the statistical likelihood of a hearing loss increases with age, one should test hearing every two years in ages 40 - 55; and after age 55, everyone should have annual screening tests.

How does a person know if they have a hearing loss?

There are a series of questions one can self survey regarding functionality in different situations. The only true way is to see an Audiologist or Ear Physician and have your hearing proficiency documented. This may be a simple hearing screening test, or may include a full evaluation and assessment.

How do I know if I need hearing aids?

After an Audiologist or Ear Physician determines you have a hearing loss, (s)he may perform a Hearing Aid Evaluation to determine suitability and acceptability for hearing aids. The results of this evaluation, in conjunction with the results of the hearing diagnostic tests, will determine if you need and can wear hearing aids. Life style and needs assessments are also performed to help determine the best direction for therapy.

What does a hearing aid do?

A hearing aid is an electronic device designed to amplify and deliver sound to the ear. It consists of a microphone(s), amplifier, and receiver. Hearing aids do not correct the physical problem; they do assist by compensating for a hearing deficit. They can increase the ability to hear specific frequencies, and therefore assist in intelligibility and communication.

How does the EPIC HSP work?

When you visit a participating audiologist or ENT Physician, you have the opportunity to maximize your benefit plan with access to lower, out-of-pocket expenses. The EPIC HSP is a Preferred Provider Organization, wherein you choose a provider at the time of treatment. You do not have to pre-select a primary care provider nor do you need an ID card for referrals for hearing care.

What is a participating HSP Audiologist or ENT Physician?

A participating Audiologist or ENT Physician is a professional who meets EPIC's strict credentialing standards and accepts negotiated fees as payment-in-full for services rendered. Audiologists are hearing care professionals with advanced education and training in the diagnosis, evaluation, and rehabilitation of hearing loss. ENT Physicians (Otolaryngologists) are medical doctors with specialized training and focus in the ear, hearing problems, and related disorders. The EPIC network is national wide and offers coverage for all problems even if they arise while on vacation.

How do I find a Participating EPIC HSP Audiologist or Physician?

To receive a personalized referral to an HSP provider nearest you, call toll free 1-866-956-5400 we don't just provide a list. We match you with the prescreened provider who is best suited to meet your individual need.

Do I need an ID card?

No, you do not need to present an ID card to confirm that you are eligible. You should notify your Audiologist or ENT Physician that you participate in EPIC's Hearing Service Program. He/She can easily verify information about your coverage through a toll-free automated system.

Do my dependents have to visit the same provider that I select?

No, you and your dependents each have the freedom to choose any HSP Audiologist or ENT Physician. In most cases, the EPIC HSP is available to all extended family members.

My hearing care provider does not participate in the EPIC HSP. Is there anything I can do to encourage my current provider to participate?

The EPIC HSP alliance is continually expanding, and new providers may be added if they meet EPIC's HSP standards. Just ask your provider to call the toll free number 1-877-606-EPIC (3742) and ask for provider services. Or he/she may contact EPIC via the contact page on the website at www.epichearing.com. EPIC will send him/her the information on how to apply for participation. The timing depends on how quickly EPIC receives the necessary information. Please note that there may be instances where a provider chooses not to participate and others where EPIC does not accept the application under their stringent credentialing requirements.
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Contact EPIC
17870 Castleton Street, Suite 320
City of Industry, CA 91748
Tel: 626-912-6900, Toll Free 877-606-3742
Fax: 626 913 6454, Site: www.epichearing.com