Frequently asked questions
EPIC Hearing offers a variety of convenient ways to make a payment.
Call EPIC Hearing Monday-Friday 8 a.m. to 8 p.m. CST at 1-866-956-5400, TTY 711 to make a one-time payment. EPIC Hearing accepts Visa, Mastercard, Discover, or American Express.
For financing, Care Credit is an available option. You can apply by going to www.carecredit.com/apply or by calling 1-800-677-0718 after reading the Care Credit Cardholder Agreement. If you are approved, they will provide you with a 16-digit account number. Please contact us with your account number to process your hearing aid order.
- Write your Member ID number on your check
Send the check to:EPIC Hearing
11000 Optum Circle, MN102-0200
Eden Prairie, MN 55344
Your hearing aid(s) will be shipped to your hearing provider or your home (if you chose virtual care) within 10-14 business days of payment. Your provider will call you to schedule a fitting appointment. If you don't hear from them, call to schedule your fitting appointment.
If you purchased a device with an EPIC Hearing provider and would like to know the status of that order, you may contact your EPIC Hearing provider for the latest information.If you placed an order online, visit the check order status page and enter your order confirmation number.
An online hearing test or screening can tell you how well you're hearing and whether you should schedule an in-person hearing test with a hearing provider. An online screening requires you to wear headphones and listen to a variety of different tones and frequencies. This screening can help determine if a more thorough in-person examination with a professional is needed.A comprehensive hearing test is conducted by an audiologist or hearing care professional in person to fully assess your hearing. The test can include looking in your ear for wax or abnormalities, listening to beeps and tones, repeating words in silence and in noise and possibly even trying hearing aids. After the test, the provider will determine if hearing loss exists, the extent of the loss and your treatment options. Many people wait until they have symptoms of hearing loss to schedule a hearing test. Studies have shown that early identification and treatment of hearing loss may lead to an overall increased sense of wellness.
With over 7,000 providers and convenient virtual care options, chances are we have licensed hearing providers near you. To schedule an appointment, sign in or create an account to search for network providers and find a provider that best suits your needs.Or call us at 1-866-956-5400, TTY 711 Monday-Friday 8 a.m. to 8 p.m. CST for assistance. Our Customer Care team will confirm your benefits and match you with a local provider. We'll let that provider know you're coming and keep you informed about the process.
To view how much your plan insurer may contribute to covering the cost of your hearing care and a hearing device, you must sign in or create an account.After you sign in, visit My Account in the upper right-hand corner, then choose View coverage.
- If your information is not yet available, please confirm that you provided us with your insurance information. This information is needed to verify your identity. Visit My Account and add your insurance information now.
- If your insurance has been added into your account, please allow 24-48 hours for our team to review your information. We will email you when your hearing benefits are ready to view.
If you are looking to receive care from home or on the go, virtual care may be a convenient option. To get started with virtual care, upload a copy of your hearing test results, or call us at 1-866-956-5400, TTY 711 Monday-Friday 8 a.m. to 8 p.m. CST. We will review your hearing test results to make sure virtual care will work for you.If you're a good candidate for virtual care, you'll need a smartphone and Bluetooth enabled device to get started.
Virtual care follows the more traditional way of receiving prescriptive hearing aids and includes the support and recommendation of a licensed hearing professional. You will be required to complete an in-person hearing test with a licensed hearing care professional before meeting virtually with one of our virtual care providers to discuss your options. Your virtual care provider will offer follow-up care, adjustments and remote support from the comfort of your home.Unlike virtual care, the purchase of an over-the-counter hearing aid does not include the professional guidance and follow-up care of a licensed hearing care professional. You can purchase directly from a website without a hearing test or clinical recommendation. Over-the-counter products are self-fitting. This means you will need to download an app to make any adjustments yourself. Any support varies by manufacturer.
- Over-the-counter (OTC) hearing aids have fewer features and their performance may not be equivalent to similar prescription devices.
- OTC devices are self-serve, meaning you will set them up with a smartphone app and make all the adjustments on your own. Professional follow-up care or support depends on the individual manufacturer.
- OTC hearing aids have a shorter warranty period than traditional prescription devices.
If you have any additional questions or need assistance please contact us. We are happy to help.Contact Us